芳療師專業操守及自我規範
Aromatherapist’s Code of Ethics and Conduct

Disclosure Statement – Aromatherapy Service

Aromatherapist is not a licensed medical doctor, nurse, psychologist, psychotherapist, or mental health professional under statutory professional regulation. The aromatherapy services (consultation) provided by Nes Aroma Lab do not constitute medical diagnosis, treatment, prevention, or cure of any physical or mental health condition, and should not be considered a substitute for professional medical advice.
Any aromatherapy consultation must not be interpreted as medical advice and are not intended to replace or substitute conventional medical care and mental health counseling. If the client’s condition involves physical or mental illness, they should seek assistance from qualified and licensed medical professionals.
Aromatherapy is a complementary therapy that may support emotional balance, relaxation, and overall well-being; however, its effects may vary from person to person.
In certain jurisdictions, an aromatherapy professional is required to disclose to you that all aromatherapy services are classified as ‘complementary medicine’ or ‘non-conventional medical practices’. If such a law applies to your aromatherapy consultation, then you are hereby on notice thereof. Nes Aroma Lab and its aromatherapist(s) is bound by a self-imposed code of ethics, which can be provided to you upon request.
Please refer to Code of Conduct, Ethics, Practice on IFA official website which the registrants must conduct themselves throughout registration with the IFA.

1. Aromatherapy is a form of complementary medicine, a kind of Naturopathy, and part of preventive healthcare. However, the terms such as ‘diagnosis’, ‘treatment’, ‘therapy’, or ‘prescription [formula]” used in aromatherapy are distinct from those practised in conventional medicine or Traditional Chinese Medicine (CTM). Aromatherapy has its scope and limitations and its effects vary between individuals. The aromatherapist at Nes Aroma Lab (hereinafter referred to as ‘the Therapist’) must never exaggerate or guarantee the outcomes of aromatherapy.
2. Aromatherapy cannot substitute conventional medical services or pharmaceutical treatments. If a client has concerns about physical or psychological conditions, the Therapist must advise and encourage them to seek assistance from qualified medical professionals.
3. The practice of aromatherapy must be grounded in modern medical, biomedical, and scientific knowledge, including human anatomy, physiology, pathology, essential oil chemistry and its pharmacological properties. Non-scientific approaches such as supernatural, spiritual, religious, esoteric or folk traditions may only be offered as reference of interest outside of holistic therapy.
4. All clients who consult the Therapist are to be treated equally, regardless of gender, age, race, nationality, religious belief, social class or status.
5. The Therapist may provide services to individuals under the age of 16. However a signed consent form from a parent or legal guardian is required prior to the commencement of treatment.
6. All client information must remain confidential, unless disclosure is necessary due to imminent risk to the life or safety of the client or others.
7. The Therapist has the responsibility to clearly explain the treatment procedures and any applicable fees.
8. Unless through phone or video, the Therapist shall not offer aromatherapy advice to third parties who are not physically present, without explicit consent from those involved.
9. If the client is currently under prescribed medical treatment, the Therapist shall not interfere (suggesting medication adjustments or cessation). The Therapist must take note of any contraindications associated with essential oil use.
10. The Therapist must respect the client’s perspectives regarding health management, conventional medicine and alternative therapies.
11. The Therapist must safeguard the dignity and well-being of the client, and serve with a mission of promoting health and well-being.
12. Aromatherapy services must be offered with honesty, positivity, courtesy and respect. The recommendations given in the consultation should be practical and actionable.
13. Aromatherapy consultation is based on mutual communication. The Therapist should maintain open dialogue with the client to ensure cooperation and guidance during the treatment and aftercare, aiming for the best possible result.
14. The client has the right to seek a second opinion from other healthcare providers or certified aromatherapists.
15. Both the client and the Therapist have the right to terminate the treatment process at any time. Return and refund policies are specified in Terms of Use, Privacy Policy & Disclaimer > Refund Policy.
16. If there is a need for medical referral, written consent must be obtained from the client for the transfer of personal information. The Therapist must inform the client whether any referral fees are involved.
17. Nes Aroma Lab is responsible for retaining consultation records for a maximum of 7 years in Hong Kong or 8 years in the UK. For more information regarding the collection of personal data and privacy protection, please refer to our Terms of Use, Privacy Policy & Disclaimer > Privacy Policy.
18. The Therapist must maintain high standards of personal hygiene and cleanliness within the treatment area.
19. Nes Aroma Lab must comply with all relevant health, safety, and hygiene regulations in order to operate legally.
20. The therapist must maintain professional standards and comply with consumer protection laws at all times during promotional or advertising activities.